We want you to be completely happy with your purchase. We would never send you a board or any product that we would not be downright excited about using ourselves. Boards may vary from what is pictured and described; so if you are dissatisfied with your purchase, just let us know, and we will try to make things right. While we do not guarantee our boards, they should perform well for you for a long time if you follow the simple instructions for care sent with your board. Rarely, however, a board will simply misbehave--perhaps a hidden crack. If that happens, just let us know.